Support Terms

Welcome to Our Customer Support

Thank you for choosing our product! Below are our support terms to help you understand the scope of assistance we provide.

Before submitting a support ticket, we kindly ask that you consult our documentation and changelogs. These resources often contain answers to common questions and provide valuable information about our product.

  1. Support Duration

  2. Scope of Support

  3. Paid Customization Service

  4. Response Time

  5. Bug Fixes

  6. Support Extensions

  7. Refund Policy

  8. Should DO

  9. Please DON'T

Support Duration

Upon purchase, you are entitled to support for 6 or 12 months, depending on the support package you purchased. You may extend support at any time by purchasing an additional support plan.

Scope of Support

We provide assistance with:

  • Bug fixes

  • Item setup and guidance

Please note, we do not offer support for:

  • Item installation

  • Customizations or modifications

  • Third-party plugins or integrations

  • Basic WordPress usage or troubleshooting

  • Setup or issues already documented in our guides

  • Modified versions of the item that were not created or provided by us.

Please remember, the item is sold as is, any modifications or custom development are outside the scope of standard support.

If you need help with modifications or custom features, we offer a paid customization service. To inquire, simply create a support ticket with your request.

Response Time

We aim to respond to support requests within 24–48 hours on business days.

Bug Fixes

If a bug is confirmed in the theme or plugin, we will provide a fix within a reasonable timeframe.

Support Extensions

Support can be extended by purchasing an additional support plan through ThemeForest.

Refund Policy

Please refer to the official ThemeForest refund policy here https://themeforest.net/page/customer_refund_policy

DO:

  • Carefully read the documentation and changelogs before submitting a ticket.

  • Leave a rating if you're satisfied with our product and support.

DON'T:

  • Submit multiple tickets or replies, this will not speed up our response.

  • Abuse or misuse the support forum.

  • Submit a ticket if you have made significant modifications to the item.

  • Submit a ticket if you downloaded the item from an unofficial or unauthorized source.

  • Leave an unfair rating without first contacting us for support.

  • Leave a negative rating to pressure us into providing support.

  • Leave a negative rating to force us to make customizations

We are committed to providing you with the best possible support experience. However, to ensure we can assist all our users effectively, please understand that we may not be able to address questions that fall outside our defined support scope.

We kindly request that you use our support system responsibly. Abusing the system or leaving unfair ratings may result in permanent account suspension, as we reserve the right to deny support in such instances.

Thank you for your understanding and cooperation.

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